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KimTrue

Case study

From Viral Sensation to Global Skincare Powerhouse

$66,374

Ad Spend (2025–26)

$796,488

Revenue (2025–26)

$27.36

AOV

55%

Checkout Conversion

The story

KimTrue emerged as a fresh indie skincare brand

In 2019, KimTrue emerged as a fresh indie skincare brand, winning over beauty enthusiasts with transparent ingredients, scalp and skin wellness formulas, and short-form tips that went viral on TikTok.
The challenge? Converting views into sustained sales and building a brand that would thrive long after the algorithm moved on.
That’s where Messold came in—turning KimTrue’s initial hype into a long-term, scalable global D2C business.

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The goal

Goals We Set Together

  • Globalize the Storefront – Shopify build with localized currency, shipping zones, and trust elements per market.
  • Improve Funnel Metrics – Lift ATC → Checkout and Checkout → Purchase rates.
  • Raise AOV – Bundles, kits, and add-ons for higher order values.
  • Retention Systems – Subscription refills, loyalty perks, and automated reorder nudges.
  • Multi-Channel Scaling – TikTok for awareness, Meta for demand capture, Google for high-intent shoppers.
  • Brand Credibility – SEO localization, ambassador programs, and educational content.

Client experience

“We went from being a TikTok skincare brand to a trusted global name—and Messold was with us at every stage. Their data, creative strategy, and retention systems helped us build real, lasting momentum.”

— KimTrue Team

The challenge

The Early Challenges

Before Messold’s involvement, KimTrue’s growth was exciting but inconsistent:

  • Over-reliance on TikTok trafficthat didn’t always convert.
  • Low AOV ($18–20) which made ad scaling expensive.
  • No retention strategy —buyers rarely reordered.
  • International shipping limitations that capped reach
  • Funnel leaks between add-to-cart and checkout.

KimTrue’s products were high quality and loved by their community, but without a retention engine or international-ready infrastructure, scaling sustainably was difficult.

The Solution

What Messold Delivered

  • Cross-Border Shopify Engine Multi-currency support, localized product pages, and simplified checkout for each target region.
  • Revenue-Boosting Offers – Introduced kits, subscription refills, and auto-ship programs that pushed AOV above $27.
  • Influencer-Driven Content – Partnered with skincare creators on TikTok & YouTube for authentic UGC.
  • Retention Automation – WhatsApp reorders, skin-cycle reminders, how-to video emails.
  • Full-Funnel Paid Strategy – TOFU awareness via TikTok, MOFU retargeting on Meta, and BOFU intent capture with Google Shopping.
  • SEO Localization – City and country-specific keyword targeting to lift organic reach.
Audience targeting and Advantage+ placements visuals
Why it worked

The Impact

Since partnering with Messold, KimTrue has:

  • 🌎 Expanded to USA, Southeast Asia, and Middle East
  • 📈 Achieved 4.7× ROAS on full-funnel campaigns
  • 🛒 Increased checkout conversion from 32% to 55%
  • 🔄 Boosted reorder rate by 2.5×
  • 💬 Built a loyal skincare community across multiple platforms

Conclusion

KimTrue’s journey proves that viral attention is just the beginning. With the right ecommerce infrastructure, retention systems, and global expansion strategy, hype can be turned into sustained, profitable growth.

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The results

Growth Snapshot: 2019–2026

Year Ad Spend Revenue AOV ROAS ATC Checkout → Checkout Purchase →
2019–20 $5,830 $69,960 $18.57 1.6× 38% 32%
2020–21 $11,200 $134,400 $20.62 2.0× 42% 38%
2021–22 $23,410 $280,920 $22.94 2.6× 45% 42%
2022–23 $38,29 $459,480 $24.75 3.1× 50% 46%
2023–24 $47,845 $574,140 $25.10 3.5× 53% 50%
2024–25 $59,110 $709,320 $26.88 3.7× 56% 52%
2025–26 $66,374 $796,488 $27.36 4.7× 58% 55%

AOV rose steadily through strategic bundling and subscriptions, while funnel conversion rates improved over 70% from the brand’s early days.

If you’re ready to take your beauty or personal care brand from trend to timeless, Messold can make it happen.